After you file

So y'all want your money? Because it was promised to you right? Also this is money you get because you double check a paper or account to send it to the IRS and have them do your work we paid you for? Funny on how your company can get their money when they want because it was promised to them and the rest of the people that paid you guys to help and get our taxes done in a timely manner. You get to delay the people the money that was already taken from us all year long and when we get a piece of what was taken from us you guys say I can't do anything and pay me. I have no words for a tax website meant to solve answers and keep us updated isn't keeping their end of what they are charging for.