NOTE: If you did NOT use the option to pay TurboTax fees out of your Federal refund, then the rest of this comment will not apply to you. If you DID choose that fee payment method, then here's how that works.
If you had any TurboTax product fees that you chose to pay out of the Federal refund, the IRS sends the funds to an intermediary bank where the fees are subtracted. Then that intermediary bank takes out the fees and would send the rest of the funds to your bank account (or card) in a second direct deposit. The company that handles that payment and deposit method is SBTPG (aka TPG or Tax Products Group.)
If you DID use that service to pay TurboTax fees, and if the IRS has sent the deposit, here's how you can check at SBTPG's website using the SBTPG refund lookup tool. Choose the "For taxpayers" portal at:
https://www.sbtpg.com/
If you did use that service and need to contact SBTPG, they also have a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in as above.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
