wheres my refund?

so i submited my taxes via turbo ,have direct deposit set up which i have done for the past 5 years or so  same bank acount since i was 19. iam now 30 .turbo said it would be here by the 9th. it wasnt but then said it was deposited on the 18(of june) which it was not. after hours of looking around i found hwere they deposited it was not my routing or bank number also the numbers they had werent even enough numbers to be a bank acount or routing number, hence its just siting in limbo, ive tried contacting the irs,turbo,intuit so many times and they all just circumnavigate and there isnt a single actual person to talk to . i need help