We imported my wife's W2 using a Turbotax partner, and the information was correct in TurboTax when we filed. However, our state refund was delayed, and when we contacted them, they said the imported W2 had $0 in the state taxes box. We had to fax over a copy of our W2 to fix it.
Please explain why this happened, and also if it could be the reason that our federal refund is also delayed. We're having a hard time contacting the IRS to find out the reason for the delay.
