I have filed my refund through turbo tax with the thought of my taxes were in safe hands because Turbo Tax is supposed to be trustworthy. Turns out Turbo tax handed my funds over to a third party that has received my refund since May 20, 2022 and issued turbo taxes payment for the fees I was charged and I still have yet to receive my money. This is ridiculous and no one seems to be able to give me answers as to why I haven't received my money. Actually I was told I had to call the third party company. Well I do no believe that I signed any paper work stating that my money would be handed off to a third party company, therefore it isn't my responsibility to find where my money is. I was charged $301.25 by turbo tax and another $14.00 for unknown reasons by the third party company TPG. I am going to be submitting this to BBB because this is very unprofessional and there was nothing brought to my attention before filing that my refund would be handled by a third party company. I guess that is the new thing this day and age every thing we do is being sold to third party companies. But isn't there some type of policies that customers should be aware before hand and turbo tax should be a little more helpful and knowledgeable on all situations that arise? So again where is my refund? It was sent to TPG since May 20,2022!!!!!!
