@Wh347 wrote:
You all crooks You kept refund and sent me a worthless cashier check you all will loose business next year
This is mainly a user community forum--not a direct route to TurboTax Support. If you chose to pay your fees out of the Federal refund, that process is not handled directly by TurboTax, but by a third-party company that TurboTax uses called Santa Barbara Tax Products Group (aka TPG or Tax Products Group.) That company receives your refund from the IRS, subtracts the fees, then sends the rest to your bank account (or card). If the direct deposit from SBTPG's bank to your bank (or card) failed, then it goes back to SBTPG, who issues a check in the mail. So I assume that is the check you are referring to. If that's your situation, then I don't know why you are having trouble cashing the check, but I can tell you how to phone SBTPG for assistance:
SBTPG has a phone contact page at the following link. It also shows their business hours.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
