After you file

So have been able to get through to someone higher than the person on the phone like a supervisor? I’m gonna see if they give me another date when I call today but, man, I’m sorry that’s happening I was hoping someone had good news lol the last two people I spoke to told me it was finished processing, processed so I’m gonna check that out with them today. Is there any third party program  that helps with these situations sort of like legal counsel that can speed up the process by making some what of a legal threat?