I made my payments online using their website, it was deducted from my checking account saying IRS. THEN, they add our balance due to my account. The payments are sitting there in the SAME account, but not applied to our balance. When I paid these payments, I chose the selection that said applied toward 2021 taxes. REALLY?! Do they think I made donations to the government?! I sat on hold for over an hour while driving to a customer's house and could not wait any longer. I'm on the road all week. I guess I have to send a letter. This is ridiculous and even more stupid that on the phone they keep calling us customers. We are NOT customers. We are citizens and therefore their BOSSES! This is not a way to treat your boss.
