@ daturademon wrote:
So I do have two accounts. I've been using my smart phone to access TurboTax and it's only been pulling up the one account. I ended up getting on the device I filed on and went to TurboTax to sign-in and there were two separate usernames. I'm a little confused as to why, when trying to recover my account, it was only pulling one account up. Is there any way to merge the two?
I appreciate the help.
So the 2020 and 2021 returns are in two different accounts? No, you cannot merge 2 accounts.
It sounds like you used the "Try Something Else" method of entering the recovery data you mentioned (name, SSN, DOB, etc.). That's usually a last-ditch attempt, but I would think it would still find both accounts.
I don't know why it didn't find both User IDs, but I'll mention a theory lower down..
More commonly the Account Recovery feature finds people when they enter their phone number or email address in the Account Recovery tool--assuming that both accounts have the same phone number or same email address in the account profile. So those are the 2 things I recommend first when helping someone recover an account. TurboTax recommends trying the tool using the phone number first, if one still has access to it.
Or maybe you ended up in the loop that I warn about below, and perhaps it kept finding the same account you had last logged into or were even currently logged into. Before people try to recover an account, I warn them to do this first:
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
