@fp020152 wrote:
I was told my Refund of $3508 was sent to my Bank, but my Bank {CHASE} has no deposit of that amount.
What do I do next?
How long has it been since the IRS sent the funds? The IRS says to allow up to 5 days due to variations in bank processing times. If it's been that long, have you spoken to someone at your bank to see if they show any evidence of an incoming deposit that they refused?
There also may be another link in the chain that you can check in the meantime if you used the following service:
Did you have any TurboTax fees that you chose to pay out of the Federal refund? If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted. Then that intermediary bank sends the rest of the funds on to your bank (or card.) The company that handles that is SBTPG (aka TPG or Tax Products Group.) If you used that method to pay fees, you can log into the refund lookup tool at the SBTPG website to check on the refund.
To use their tool, choose the "For taxpayers" portal at:
https://www.sbtpg.com/
SBTPG also has a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in as above.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
