@ohmark
I'd try phoning the IRS Taxpayer Advocate Service again. You almost certainly will reach a different person. If they say they won't help you, ask them to transfer you to the IRS. Sometimes that's a backdoor route to an IRS agent.
Here's how to contact the local IRS Taxpayer Advocate in your state. At the following IRS website, find the USA map and click on your state, and it will give you the phone number of your IRS Taxpayer Advocate.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
or you can phone the national office: 877-777-4778
If the Taxpayer Advocate Service won't help you, and if you can't get any updated additional info from the IRS, you might see if your US Congressman's district office can assist.
