@ AlbertSmith 698 wrote:
My institution says they haven’t been sent anything on may 4 and still have nothing
If the IRS "Where's My Refund" tool at https://www.irs.gov/refunds says the funds have been sent, it says to allow up to 5 days due to variations in bank processing times. If it's been 5 days, then here's something else you may be able to check:
Did you have any TurboTax fees that you chose to pay out of the Federal refund? If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted. Then that intermediary bank sends the rest of the funds on to your bank (or card.) The company that handles that is SBTPG (aka TPG or Tax Products Group.) If you used that method to pay fees, and if the IRS has actually released the funds, you can log in to the refund lookup tool at SBTPG to see the status of your funds.
To log in to their refund tool, choose the "For taxpayers" portal at SBTPG's website:
https://www.sbtpg.com/
If you did NOT use that method to pay any TurboTax fees, then the above will not apply to you.
