did you ask that Turbotax fees be taken out of your Federal refund or did you get a refund advance? then a third-party bank's routing and a/c # are used to receive the refund. the fees/advance are taken out and the third-party bank then uses the routing and a/c # you provided to make a direct deposit of the balance. can't say what caused your problem but so many other taxpayers do what you do there would be thousands of threads about this issue. yours is the first one I've seen about direct debit. there have been many threads about direct deposit issues because 1) taxpayers don't realize that a third-party bank is used to separate the fees/advance from the rest of the refund 2) many taxpayers have messed up on reporting economic impact payment 3 or the advanced child tax credit thy got
