After e-filing with TurboTax I too received a letter from the IRS - "The Forms W-2 submitted with your tax return, are insufficient to support the amount you claimed for excess SST/RRTA." I called TurboTax for assistance and, like another user that has already posted here, I was given a useless IRS phone number and told good luck. This is NOT what I was lead to believe would happen if there was an IRS issue with TurboTax. According to the extra protection I purchased from TurboTax, this is what I was supposed to get:
"You get:
- One-on-one audit guidance from an experienced tax professional;
- Year-round answers to your audit questions; and
- Assistance with what to expect and how to prepare for the audit."
I have not received any guidance, answers, or assistance whatsoever with my IRS issue. If I use TurboTax again, which is a big if, hell will freeze over before I pay for any extra "protection." I spent over $200 to be given a 30-second Google Search worth of help! Unacceptable!
