This was a mistake to do my taxes on here when people are forced to apply to Irs site for that ID.me which doesn't work either. Might as well have done my taxes at the Irs site and had it done free, I don't get why there is no support here because redirecting someone to a site that doesn't function is not supportive. I would like a service with transparency to let you know that if a preparer is not capable of fulfilling your taxes fully that they would be able to help clarify and make these transitions resolved. Identification verification shouldn't be an issue to receive a refund especially since I been doing taxes with you for prior these years. And the funny thing is that I have enough Identity verification for them to take out money from my bank account for taxes owed (which I agreed to) yet not enough for them to put my refund inside. very nice.
