THIS IS CRAZY!
I filed taxes with my husband, and as I've done pass 5 years filed a 8379 injured spouse form. (Due to a offset my husband receives but I'm not responsible for)
I always mail the form in same time I file electronically because it gets processed faster. 8 weeks for mailed in form, after the 8wks I called the irs and after a handful attempts got through to a person. To whom informed me that my form was accepted, processed and case is now closed with a new amount to be refunded to me. Typically if you file through turbotax and opt for fees to be paid by return l then it gets sent to 3rd party. Santa Barbara and from there the fees are deducted and remaining balance is sent.
Well that's the same way for a return being sent back with a lower amount. When I contacted Turbotax, after receiving a confirmation email stating fees will be paid by debit on April 22 to ask why I haven't received the balance I was told there wasn't anything showing. That I needed to contact TPG Santa Barbara, well after literally being on hold for 2 hours and 53 minutes I was told that I had to contact the irs again bc they haven't received my funds. Which is a crazy lie bc just the day before the fees were paid but then magically fees were back to being due. I couldn't believe what I was hearing and lady try to tell me I had to get a "tracking number" from the irs for my return... DO WHAT!? I haven't ever heard this before and once case is closed it's a done deal. Never in the last 5 years has it taken longer than 48 hours to receive funds after irs closed the case. That's including the year they mailed me a check. Something is wrong and definitely going on with them and also reporting it to the BBB. Best of luck with your refund.
