After you file

IRS DD SENT ON 4/20. TPG SAYS THEY NEVER GOT IT. Irs says they sent it and shows on where’s my refund tool deposited April 20th, called you guys and of course you don’t have nothing haven’t received it blah blah blah I paid almost $200 in fees to file like cmon seriously I’m filing a bbb complaint Monday!! I want answers the excuses and runaround isn’t gonna work for me!