Hi Heather,
I used turbo tax to file my federal and state returns with the IRS on 21 March. They were accepted and the IRS sent my refund, per my call to the IRS yesterday, 20 April, on 30 March 2022 using an account number placed on the e-file to the IRS from Turbo Tax. I had elected to have my turbo tax fees taken out of my refund and the remainder of my refund sent direct deposit into the my checking account. Now, 3 weeks after the IRS sent the refund to the green dot routing number/ account, I have not received any refund at all into my checking account.
I called green dot and they said they do not recognize the account number used by the IRS. Green Dot also does not recognize my SSN nor my birthday. Santa Barbara bank, when I go on their site, does not recognize my SSN and birthdate. I cannot get ahold of anyone at Santa Barbara. Could you please advise how I can locate my refund? The IRS says I need to go to Turbo Tax for help. Thank you.
Maria
