A similar thing happened to
me.
I spent hours on hold and on the phone with the IRS, and given the routing number and account number the IRS sent my
refund to on 30
March 2022. The IRS said this routing number (a green dot bank routing number) comes through on the efile from Turbo Tax and that they, the IRS, does not change or add anything-just sends it on to the routing and account as they know it is a clearing house that Turbo Tax uses to
get paid their filing fees. The IRS told me to call Green Dot and Turbo Tax.
I finally got ahold of someone at Green Dot last night who said Green Dot does not have an account with the number the IRS used. They also do not recognize
my SSN or birthdate. Neither
does Santa Barbara bank. Went on their website to try to track the refund there.
I called turbo tax and spoke to two
different agents-no help
there either. Surely Intuit has some responsibility to its customers. The IRS agent told me “we have had many issues
with Green Dot and wish Turbo Tax would
stop using them.”
Intuit-parent of Turbo Tax-I am a West
Point graduate, an Army veteran, a
nurse serving veterans and during the entirety of the Covid pandemic, and a single mom. I do not deserve this treatment nor do any of your users.
Please own and rectify this situation.
