Good morning,
I filed my federal return with turbo tax on March 21 and elected to efile and to have my return of almost $6000 direct deposited into my checking account. I also elected to have turbo tax’s filing fees taken out of my refund. This is the same process I have done for the last almost ten years.
I got a response almost immediately that the IRS had accepted my return. On Friday April 15 I used the IRS “Where’s My Refund” tool and found that my return was sent on 30 March 22. It was not that day nor is it yet in my bank account.
I spent 4 hours on 15 April, 8 hours on 18 April, and 8 hours on 20 April on hold with the IRS only to be told by both their fraud department and another agent that my refund was directed by Turbo Tax to go to a Green Dot routing number and account which I do not have. I was told the IRS does not input this information on the return but that it comes in the efile from Turbo Tax and that Turbo Tax uses Green Dot to take out the filing fees owed. The IRS said they will trace the refund but this will take 6 weeks to 120 days, and that I must take it up with Turbo Tax and call
Green Dot.
I finally found a number to talk with Green Dot late yesterday, 20 April 22, and the agent said the bank account the funds were sent to by the IRS as directed by Turbo Tax does not exist. I spent 3.5 hours on Monday 18 April on the phone with Turbo Tax agent Constance who was very nice, but together we researched and could not find my money at either Green Dot nor at Santa Barbara. She told me to call the IRS back. I did this and reconfirmed the routing and bank account numbers the IRS used were on the return from the turbo Tax efile.
April 20 I spent another 1.5-2 hours on the phone with Jason from Turbo
Tax. He told me it could have gone to a green dot card, which I did not authorize and which I did not receive, or to a Credit Karma card, again which I did not authorize and did not receive. He even had me create a Kredit Karma account while on the phone with him but we found not card there for me. I asked to speak to a supervisor and he said he did not have anyone outside of his chat and that there was no person who could provide
me any further help.
Please help me Get
my refund. I am an Army veteran, a nurse, and a single mom.
