Hello,
I just received me settlement and noticed that I'm being charged an addition $110.00 in fees from SBTBG for services and the Turbo Tax Product.
I submitted my taxes via E File via Turbo Tax Premier which I had already purchased with the option to have my charges subtracted from my refund of which I was charged $40.00 and I was given the net refund that I would receive. Ok with that.
Today I received notification that my refund was on the way - but I saw that the refund was reduced by another $110.00. Another $40.00 bank charge and a Turbo Tax Product Fee of $70.00 for software that I already paid for.
I called TPG Bank and after finally getting through to talk to someone, the support person told me that Turbo-tax issued these double charges and that I would have to take this up with them. Note that I read the fine print and there was no reference for charged an addition after that fact bank fee and product fee.
Does anyone know how I can directly contact a support person at Turbo-tax to get this resolved? I tried the [phone number removed] number and was direct back to this area.
Thanks, Steve
