Why is Turbotax such a mess this year? Phone support is next to impossible to get and when I do, the answer is not effective. It will take a miracle for me to use Turbotax next year.
Following advice our return has been rejected by the IRS 4 times so far based on the respnse to the question. "What was your AGI for 2020? My wife and I filed jointly last year. This year we are filing jointly and I am doing the work. The first time I attempted to file I was asked what my AGI was, I responded providing the number from last years 1040-SR line 11. That was rejected and Turbotax's correction procedure wanted my wife's AGI from line 11. I provided the number from line 11 and was rejected again, this time Turbotax wanted my AGI. I called the help phone number and eventually was connected to a human that I could barely understand due to a noisy phone line. He advised to go to the IRS site and get a transcript of last years return which I did and the value shown there is what I have been entering. This morning I was advised to just put a zero in in that spot. This makes no sense to me but I went ahead and did it and am now awaitng the rejection that I suspect is coming.
