@ maralee1 wrote:
2020 tax return filed under [names removed] same as this year. Printer not working when I did tax return for 2020 and I need AGI to complete 2021 return.
This is a public Internet forum. For your privacy and security, don't post any personal info in the user community forum. No one here can provide you the copy, but we can tell you how to get it.
You didn't say what product you used last year and this year, so I'll assume it's Online TurboTax. If you used 2020 desktop software last year, then the rest of this answer below won't apply.
If you used Online TurboTax, and if there's no evidence of the 2020 return in that same account when you go to the Tax Home , scroll down and expand "Your Tax Returns & Documents", and select tax year 2020, then you may have multiple accounts. I'll tell you how to find other accounts you might have to find the 2020 return.
If there's no evidence of the 2020 return in that section "Your Tax Returns & Documents", then you likely have multiple accounts and are preparing your 2021 return in a different account. Many people end up with multiple accounts.
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
