I got a notice from the irs stating I owed them money instead of getting a return for this very reason. I called customer support and got blown off saying that it was my fault because I clicked the recovery rebate box. It wasn’t until filing for this year that I realized my income was filed as double what it actually was. I’ve tried to do an amended return, but as all the info stayed the same, nothing is changed and the error still exists showing double my income. This has been a big problem for me and the IRS waited until the end of the year to inform me that I owed them and started charging interest on the amount. Please tell me how I can have this serious issue fixed. It is ultimately my fault, as I have used the service for years, have had no prior issues, and everything matched up when I submitted. It is however bothersome that customer support brushed me off so quickly and didn’t see the mistake after reviewing my return, especially since this is supposed to be a guaranteed service.
