There is a separate area when choosing how payment will be made. I believe there are 3 options. A direct withdrawal, sending a payment, or a credit card payment. After reading the disclosure for a direct withdrawal I decided I wanted to send a check - which I did.
TT has my bank information as I received a direct deposit for state refund. Again, I did not authorize that TT provide the info to the IRS for a direct withdrawal.
I've attempted each method of contacting a person regarding this issue. Each time I end up speaking with a tax rep/agent. They have no knowledge of the TT program and why this happened. I called the corporate office, spoke to a person, was transferred to a recording that only redirected me back to speaking with a tax rep.
Also, I was referred to this community by one of the agents o "talk about" this issue. She said she'd email a link to a form I could complete, I didn't realize it was a forum.
My next steps? Maybe I need to contact the BBB. Are there any other options?
