My refund was sent to GreenDot bank on 3/30. The agent I spoke with at the IRS would not give me the trace number, stating, "we don't need to trace it, we know where it is, it's at GreenDot bank". For some reason, she could not understand that I needed the the Trace number to give to GreenDot. I was on the phone literally with the IRS for 4 hours trying to get through. soooooo frustrated!
