@ fwhiteutrbotax wrote:
it has been two weeks that the IRS says my refund was received. i still do not see it in my bank and all of my information is correct. my banking institution says they have no process for this even though the IRS where's my refund tool says to ask them to file a claim. im desperate. i cant be on hold much longer.
I'm not sure what you mean by that first sentence.
If the IRS has approved and sent your refund, then the IRS "Where's My Refund" tool should tell you when it was sent, and when you "should" receive it.
https://www.irs.gov/refunds
It can take up to 5 days after the IRS sends it, but shouldn't take 2 weeks.
Was your refund supposed to go directly from the IRS to your bank account (or card)? Or did you choose to pay any TurboTax fees out of the Federal refund? If you DID choose to pay any fees out of it, it goes through a third-party bank first. If that's your situation, we can tell you how to check on the refund at the level of the third-party company SBTPG who handles that fee payment method.
If you did NOT choose to pay any fees out of the Federal refund, could you have chosen to send it someplace other than your bank account, such as a debit card account, or a brokerage account?
