After you file

Me to TurboTax:

Thank you for your time in trying to help resolve the issues with my missing refund. At this time, it is still missing. Sent to TPG on 2-24-22. Speaking with Jeremy, It was discovered that there was an account number error. As per, the IRS and TPG websites a bank check should have been issued and sent out. Either by the IRS if the funds were returned to them, or by the TPG bank. Regardless of the account number error. The IRS is not responsible once it has been deposited and will not intervene. Unless TPG sends it back to them, it will become a civil matter. I will have to sue the bank for my refund. Years, time and more money on my part. TurboTax needs to do something. It is their bank. I have called TPG several times. Starting Back in February to the current date April13,2022. I even stayed on the phone for 2 hours before I was hung up on by the customer service line. Still no response to emails. Your continued help in this matter is most beneficial not only to me, but the thousands of other taxpayers who have used TurboTax and are going through this debacle..

https://support.taxslayer.com/hc/en-us/articles/[phone number removed]-What-happens-if-I-enter-incor...This is directly from the TPG website.. Still have not received a bank check. Supposedly sent out 3-16-22 It does not take a months to receive a check through the mail. Please contact your bank to find out where the refund is.

Kerri Smith <[email address removed]> 7:50 AM (9 minutes ago) to TurboTax I have been waiting for my refund since 2-24-22. I have been told or given misleading information as to when I will receive it by TPG on numerous occasions. Starting back in February when I was notified that my refund was on the way to the current day of April 13, 2022. At first, it was supposedly direct deposited. I called TPG and found out that there was an account number error. I was told that a paper check was sent out 3-16-22. Still have not received it. I have called several times. Sat on a phone for 2 hours and was hung up on. No reply to emails. I have been informed via an automated voice system that a BANK CHECK was mailed out. Contradictory to what Jeremy told me on April 8, 2022 when I contacted TurboTax. Jeremy at TurboTax tax said that it is an IRS issue. It is not an IRS issue and TPG does not send out paper checks. The TPG bank has not sent the refund back to them. The IRS is not responsible for this debacle. It is the bank that TurboTax has hired to send the refund money. So, again I am asking for help in this matter regarding the whereabouts of my refund. It's your bank, it should not take almost 8 weeks to get my refund.. Who do I need to reach out to to get this resolved? Media, social media, my State Representatives and Senators. The Federal Level... Help find and retrieve my refund..

Hello Kerri, thank you for reaching out to us here. I understand your concern and apologize that you are having such a troubling time receiving your refund. Could you tell me if you have spoken with TPG directly so that they can offer you a tracking number for your check? Also, could you please cross-reference the correct address? Thank you. -Lindsay

I have emailed them over 20 times with no response. I have spoken to 1 representative at TPG. They told me that a bank check was sent out.

Hello, I understand speaking with a representative can be hard at this time of year, were you able to get a tracking number from the representative? Is this the correct address? Thank you. -Lindsay P.S. As a friendly reminder, please do not enter any personal information into our Facebook Messenger conversation. For your privacy and security, I strongly suggest that you remove your message containing your personal information from our conversation.

Unfortunately if TPG is not answering phone calls and emails, who do we contact? What is the next level or the next entity to get this resolved?

I have been trying to contact TPG for over 6 weeks. NO response to emails or phone calls

How can I get a tracking number if nobody answers

Hello Kerri, Thank you so much for your patience. I apologize that you are experiencing this. I will be more than happy to assist you with this today. Can you please provide me with a screenshot of what you see when you go to the following link and input your information? https://bit.ly/3qV1n6oThanks! - MichelleYou sent

Your account details Refund overview Expected federal refund amount: $8,012.00 Amount(s) paid to you: $7,899.00 Refund status: Funded Disbursement method: Unknown Unknown

Amount(s) received by TPG $8,012.00 Fee amount(s) $83.00 Amount(s) paid to you $7,899.00

Thank you so much for that information. I will be more than happy to look into this further for you. In order to do so, I will need to collect a little bit of information. Once we receive this information and it is processed, I will reach back out to you when I have information for you. Please send an email to [email address removed] with {#7686235} in the subject line. In the email, please include: 1. Full Name w/ middle initial (include Secondary taxpayer, if applicable) 2. Zip code and county 3. Phone number associated with your TurboTax account 4. Last 4 of SSN 5. Birth year only 6. Email(s) associated with your TurboTax account We will be responding to you here in this thread once we receive your information by email. It can take some time for me to receive your information and research your issue further. Thank you for your patience. - Michelle

Thank you so much for your patience while I looked into this for you Kerri. I am escalating this case to be looked into further for you. Once we have any information concerning your refund, we will reach back out to you. Thank you again for your patience. - Michelle

***  I was finally told that TurboTax will not do anything more on my case and that I am to call SBTPG until I get an answer. TT gave me the wrong phone number to call them and I was told that it might have to go to civil case and ( wink, wink) what the bank is doing is Fraud.

Spent another 4 hours on the phone with SBTpG with no response, sent 5 different emails with no response.

I have contacted my State Representatives and Senators with no response

I have filed a complaint with the BBB - With no help

Contacted the IRS, with no help- not there issue. Monies were sent out

I also understand that TT is not responsible for the delay, but it is bad business that the bank that they have hired to represent them is doing this to their customers. 

 

Who do i contact now to get help