On top of everything else that everyone has posted here, there is one more thing you might need to fix. If you have too many characters in your Edward Jones password, Turbo Tax will not be be able to connect to Edward Jones. I use 25 a character password for Edward Jones that contains no special characters. As soon as I changed it to a shorter password (11 characters), it went right through.
I fought this problem for over 4 hours. I had support from both Intuit and Edward Jone on a conference call with me. I even tried HR Block's software. Nothing worked until I shortened my Edward Jones password, then both Turbo Tax and HR Block worked fine.
