Stephani...
According to Turbo Tax agent, they have nothing to do with SBTPG . They understand it's their intermediary financial institution used to process their fees and our refunds, but they can only help track down timelines and such connected to the IRS. Which is why she redirected you to the IRS. They can't/won't do anything to help with SBTPG.
When I talk to Turbo Tax and SBTPG agents, it's obvious they're call center reps who are not directly responsible for withholding or delaying my refund. I acknowledge this with them. I acknowledge they're probably getting a lot of angry people on their lines. So I ask them to understand that I am just as frustrated and stressed by this whole experience, but I must keep trying to get help tracking down my refund. Something went wrong somewhere along the way in their process, and someone should be able to help figure it out and get me my refund. It's a reasonable expectation.
I'm still waiting at the same time.
