Still waiting here. Still trying to find someone who will help.
FEB 24: IRS deposited refund.
Between MAR 4 and APR 12 called SBTPG repeatedly. On hold for 1-2 hours before being disconnected. Only way to talk to someone is to request call back option.
MAR 4: SBTPG agent told me check was mailed 3/2.
MAR 22 and 28: Emailed SPTPG customer support. No response.
MAR 22: Filed complaint with BBB.
MAR 28: SBTPG agent told me check was mailed 3/8, wait 7-10 days. It had been 16 days. I asked what to do next. She said wait 7-10 days then call back. Said I'd wait until end of week.
MAR 28: Filed complaint with Comptroller of Currency, who could not process complaint and referred me to Consumer Financial Protection Bureau.
APR 5: Called SBTPG and requested supervisor. Agent told me supervisor would not get on phone, my account was flagged because I filed complaint, and he could not talk to me. Requested supervisor again. He put me on hold then returned with permission to speak to me. Gave 3 options: Keep waiting; file paperwork for new check (which he said could take up to another 3 weeks to fully process); wait 10-12 weeks for SBTPG to return my refund to IRS. Agreed to email form for new check while I considered my options. Never received email.
APR 6: SBTPG responded to BBB that my issue was resolved. I rejected this response.
APR 12: Called SBTPG and requested supervisor. Agent told me supervisor would not get on phone, account was flagged because I filed complaint, and he could not speak to me. So I asked him just to email me the form I was promised last week. He refused. Informed me I would receive response through BBB. I explained they already responded that the issue was resolved but I still haven't received my refund and I just wanted help getting my refund. He repeated all responses would go through BBB. I asked who else (higher in chain) I could talk to for help. He repeated BBB thing, thanked me for my call, then hung up.
APR 13: Contacted USPS for help. Awaiting response.
APR 13: Contacted Turbo Tax for help. Agent said they can't do anything!
APR 13: Filed complaint with Consumer Finance Protection Bureau. Awaiting response.
What else are we supposed to do!?
