This is no help for you. I have the same experience. I used the IRS.GOV provided help phone and get shuttled back and forth between several extensions. Sometimes I am told My refund will be released within 7 or 8 or more days. Once the agent told me to check back with her (the same agent) if I had not received the refund by Monday the following week. Monday. I( called back, there was no way to resach her by phone. This has been going on since Sept 2021.
If you found a solution, please let me know.
Thank you,
Jim Fitzsimmons
