I got an email stating TurboTax is going to go ahead and charge me the $277 fee for “self-employment” tax form but I still haven’t even gotten my refund yet!
This is ridiculous. It is not my fault that the IRS is holding onto my tax refund and not issuing it to me. I have called their 1-800- assistance number twice asking then to assist me in getting my tax refund. They refuse to help me. They tell me to call the IRS and wait on hold for hours if you can even get through, which you can’t. I work all day and can’t stay on the phone all day waiting on the IRS.
As my tax service provider, I would think they would have the capability and willingness to assist your customers in getting their tax refunds. A couple of my friends used accountants to file their taxes and when they didn’t receive their tax refunds they were able to contact their accountants and their accountants were able to contact the IRS and get their issues resolved. But TurboTax won’t do that for me.
I don’t understand why the IRS hasn’t issued my refund. Their website said it would be in 2-3 weeks if you file online or 4-6 weeks if you mail it. I’m going on 9 weeks now and haven’t gotten it.
Now TurboTax is like, to heck with it, we don’t care if you get your tax refund or not, we’re going to charge you our fees anyway. We’re not going to assist you in getting your tax refund, but we’re going to charge you anyway.
I never even used the “self-employed” feature of the tax return on my 2021 return. I have been a freelance writer so I have used it in the past but not in the 2021 return. So I paid for a service I didn’t even use.
I am obviously going to have a different tax provider to file my taxes with next year. TurboTax has not made any effort to help me get my refund and they’re still going to stick me with the bill for doing nothing.
