spouse's correct AGI bouncing as incorrect

Our efile keeps getting rejected because it says my spouse's AGI is incorrect. We did not file late, we did not amend, AND, we even pulled an IRS transcript to ensure they (or we) did not have an incorrect amount. It says mine is correct, and hers is wrong. (They are the same. We did my son and daughter, and they had no issues.) I am seeing others here have this issue, so is there possibly a TT glitch? Should I try another software, and see if it goes through...? We already paid TT to efile with the state, but now we are told, oh, just mail everything in on paper?!? (Our state will not accept an efile unless the federal has been accepted.) After YEARS of TT, we may, sadly, have to try something else.