Yes you can contact the IRS in writing however, it will delay taking action as it will have to be forwarded to the right division etc. It would be best to call so that someone will assign a contact person so that your inquiry will not get lost in the shuffle.
Call IRS at 800-829-1954 (toll-free) and either use the automated system or speak with an agent.
Use this link for other refund inquiries.
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