Each year I see this problem. Simple fix would to be to ADD a Question in the Filing Portion of the Easy Step method that asks if you received form CP01A from the IRS and if so please enter your six digit pin here. But no, we just clod up the support lines. Also, by the way, your instructions for 181-01 refers to Windows and not the Mac version so that's completely useless too. Please hire some real programmers.
