The IRS sent my 2020 refund but I have not received it. Late last year I spoke with a real human being on the TurboTax support line (something which now seems no longer possible) who told me TurboTax had returned my refund to the IRS (for no apparent reason as I requested a direct deposit) and I should get it back within 6 - 8 weeks. That was months ago. I hired an accounting firm to contact the IRS and the IRS shows the refund as having been delivered and that I need to contact TurboTax for proof that TurboTax sent the money back. I need to speak to a live person at TurboTax to clear this up as it has been nearly a year and the fault is with TurboTax who apparently used GreenDot bank to act as a go between the IRS and my direct deposit bank. My patience is exhausted. I do not like throwing the lawyer card around, but this is infuriating. I need to speak to someone at TurboTax immediately.
