After you file

I submitted my returns (with no errors) to IRS and NY on 3/20/22 with a fully up-to-date TT. They were both accepted. I've now received a letter from NY that I'm missing the IT-558 form. Shouldn't TT have triggered that form as has been reported? I've had several calls with TT support and they have no idea what to do or how to help. If NY determined from my return that this form is needed, shouldn't TT have included it? Is there some way that TT can now generate this form? It is included since I can call it up along with it's worksheet. It's just unpopulated..