I have opened 5 cases with TurboTax. Please look up my email and call me!
On Monday March 14th I was charged $251.92 when I tried to e-file my taxes. I see the charge on my CC statement.
On Wednesday March 16th I was refunded $150.37 after 90 minutes with tech support as my e-file did not go through. I was not refunded the full $251.92 because I told the support agent I would download and mail my taxes.
On Wednesday March 30th, I tried to print my returns to mail. However, your software would not allow me to download the forms. I spent over 2 hours with tech support trying to both e-file and download my tax forms to no avail.
I simply want to be refunded $101.55 which is the difference between what I paid, and what was already refunded. When I call, I get bounced around from queue to queue. When I request a refund online, I get the message below:
We are unable to process the refund for TurboTax Online product Case because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.
Do the right thing TurboTax! You are stealing from me! I had to re-do all my taxes through TaxAct and deserve a full refund, not a partial refund!
