I too am going through similar issue.
IRS processed my refund on 2-24-22. Went to their website.
TPG site shows that it was deposited into my bank account. My bank has no money trail or transactions regarding the deposit.
I called TPG. I was told that there was an issue with the account number. Told that a check was sent out 3-16-22. Still have not refund check.
Emailed 3 times with no response spend 2 hours on the phone with no contact.
I checked the TPG line again and it states that a check was sent out again today.
How is that possible?
My refund is substantial as well. Being a single parent with a special needs child.
Struggling to make sure we have enough.
What they are doing to their customers is an abomination.
