After spending 3.5 hours on the phone with the IRS (at least 2 on hold) this appears to be a glitch in the TurboTax software. When we added the $2800 from the 6475 letters to the Recovery Rebate section, TurboTax added it to our amount owed. We called TurboTax and the consultant told us to put $0 in that section. IRS then sent us a CP11 saying we owed the $2800. When going through the IRS Taxpayer Advocate ( the only way we could get through to a person at the IRS instead of the "due to the high volume of calls , call later or try on the next business day" message and then be disconnected), the IRS agent insisted we still owed that amount. Not satisfied with that answer we were transferred to a Supervisor. The Supervisor then said this was a common problem they were experiencing with TurboTax users. They then amended our tax return to reflect the proper amount owed. Within hours this was reflected in our TurboTax data to show the amount owed minus $2800. I can only assume that the $2800 should be added in TurtboTax and then a CP11 would be issued to remove the $2800 from the amount owed or refund. I hope this post will help out other users in the future.
