Does this 48 hour hold business days or includes weekends?
If i had submitted mine in middle of night like 2am on friday, do i wait till Sunday or Tuesday of the following week?
After the hold email, i had called turbotax and each support i talked to has a different answer everytime.
First support call - i told him about the hold email, but he suggested walking through the issue with cobrowser.
I was asking if there was a flag that can removed based on my call back confirmation, but he said the issue i am seeing on screen "We had a problem while saving your return for filing. Please try to e-file again and if that fails contact customer service." cannot be resolved after walking through various options and tried to help me by escalating to resolution desk.
His manager said lets wait 48 hours and see if it goes through. Since the 48 hours have crossed in weekend and another 14 hours passed, i called back, they suggested i wait again till weekday.
It is so frustrating that there is no clear answer to
1) if the user calls back to the number in the hold email, is the hold actually lifted ?
2) Is the hold on the original email from past years filing or the new email?
2) Is the error message while trying to file - "We had a problem while saving your return for filing. Please try to e-file again and if that fails contact customer service." due to the hold or some other issue? First support person thought it is unresolvable and trying to refund back by connecting to resolution desk.
3) Is the hold actually 48 consecutive hours or business days hours?
Appreciate any inputs as i am worried of the little time left to file.
Payment was done already using cc.
