After you file

This is so ridiculous,  why is the IRS providing me with an account number and routing number that is not my bank information saying that turbo tax removed my information and put my money in this account. Yet when you get a hold to someone from this bank they are saying they don't have it ? I want my money and i will NEVER be using turbotax again . I will also being publicly encouraging people i know not to as well . Horrible Horrible Horrible