The best way to get direction on this situation would be to contact the IRS directly. We have reports from here that it is easier to get through when the IRS opens in the morning.
IRS: 800-829-1040
Hours: 7:00 AM - 7:00 PM, local time
Monday-Friday
- Listen to each menu before making the selection.
- First, choose your language. Press 1 for English.
- Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
- Instead, press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions." It should then transfer you to an agent.
Or, you can visit your local IRS Office.
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