This is what I just received from TPG via email :
We apologize as the call volume may be high. TPG understands your frustration for the delay. Refunds are batched and sent back to IRS once a month for processing. Once the funds are returned to the IRS, its standard processing time is about 10 - 12 weeks. Thank you for your patience.
Hope this helps anyone that hasn’t received anything or gotten a callback or a response.
