I am beyond frustrated with the service or lack of service I have received from TPG. They received my refund from the IRS on 03/01/2022 but haven't deposited the funds in my bank account even though my refund status on the TPG site says 'funded'. After several calls and waiting on hold for hours only to be hung up on and after several call back requests beginning on 03/07, I finally got a call back from one of their reps on 03/21 (waited over 4 hours for the call back). Their rep claimed that my bank rejected my refund, which I think is a complete LIE because I confirmed the account information I entered on their agreement form is correct (compared it to my bank statement). Not to mention it is the same information Turbo Tax has used for the past 5 years to direct depot my refund with absolutely no problems or delays. This is the first time I've ever used TPG's service and this experience has guaranteed it will be the last time and I will tell everyone I know to avoid them like the Plague. During the call on 03/21, the rep claimed they mailed me a check on 03/11 that I'm still waiting on and to top that off, they took an additional $30.00 out of my refund with no explanation why. It pisses me off that they've had my money for almost a month and have not emailed me, sent a letter in the mail or made a call to me to say that there was an issue with my direct deposit request. This is the worst service and company I have ever encountered in my entire life. I honestly don't know how they are still in business and from reading some of the over 400 comments from other tax payers that are having a problem with getting their refund from TPG, I think we may have the makings of a class action lawsuit against this sorry excuse of a company. I will talk to one of our attorneys that I work with to see what options we have to get our money from these crooks as soon as possible. I will add to this post with what my findings.
Sincerely,
A Pissed Off Single Mom
