To provide a final update on this case, I followed the instructions provided by TurboTax staff, which did not get me in touch with an actual agent. Then I called the phone number and was on hold for an hour. Finally, got in touch with someone who initially stated that TurboTax had not submitted my tax return, that it was still "in progress", but that somewhere else in her records, it showed that the return was accepted. Then she quickly backpedaled and stated that the return was definitely accepted. I informed her that, per the IRS, the return was not accepted. When I asked her to provide additional information on where TurboTax got the information that the return was accepted, since it was not accepted, she hung up on me. I've been a TurboTax customer for over a decade and paid for premium support every year without needing it. Now that I've finally experienced the "premium support", I am terminating my customer relationship with TurboTax and Intuit indefinitely.
