It's pretty plain english dont see how it doesn't make sense if there's a caption and an explanation of what it's been like.
Turbo told us to call SBTPG. SBTPG told us to call IRS. IRS said to talk to SBTPG. SBTPG tells us they don't know where our refund is so try IRS again. IRS machines were on so we called SBTPG, who told us to call back in a week. Call in a week to be told they don't know.
