Hi Heather, I did try by phone, but the automated service did not understand my issue and it said that my account was not eligible to talk to a real person (the service I paid for was last year). According to my receipt, what I purchased for my 2020 taxes included "TURBOTAX MAX BENEFITS R2020" and "TURBOTAX PRIORITY CARE TAX YEAR 2020", but since I am unable reach an actual person I cannot explain any of this to anyone.
