I have been experiencing the exact same thing but in order to speak to a live person you just have to listen through the prompts and when asked to selected a option don't press any numbers when given the option to do so because eventually you will be connected to a live person. Once I was able to speak to a live person they were no help at all, all they said was that my refund was still processing and that it could take up to 60 days before a refund is issued because they claim that they are back logged. I thought this was ridiculous because my brother and his fiancé filed a week before I did and they received there State refund back in 2-3 days. This is the first year I ever had any issued with my MD state taxes and to still be shown my refund is in processing at almost 3 weeks is crazy to me. Maybe I'll email them as another user suggested in order for them to speed up that process or at least make my tax return a priority.
